Terms of Service
These Terms of Service apply to all independent online stores operated by YAOLUMEN TECHNOLOGIES LTD.
Acceptance of Terms
By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement.
Products and Services
We operate independent online stores selling pet products and general consumer goods. All products are subject to availability and may be discontinued without notice.
Ordering and Payment
- Orders are subject to acceptance and availability
- Payment is processed securely through third-party payment providers
- Prices are displayed in the appropriate currency. Taxes and fees, if applicable, will be shown clearly at checkout before you complete your order.
- We reserve the right to cancel orders due to pricing errors or other issues
Refund Policy
Eligibility for Returns
We accept returns for pet products under the following conditions:
- Items must be returned within 30 days of receipt
- Products must be unused and in original packaging
- Items damaged during shipping or incorrectly shipped by us
- Proof of purchase (order number) is required
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Personal care items that have been opened
- Custom or personalized products
- Digital products or downloads
Return Process
- Contact our customer service within 30 days of receipt
- Provide order number and reason for return
- Wait for return authorization and shipping instructions
- Package items securely in original packaging if possible
- Ship the item back using the provided return label
Refund Processing
- Refunds will be processed within 5-10 business days after we receive the returned item
- Original shipping costs are non-refundable unless the return is due to our error
- Refunds will be issued to the original payment method
- You will receive an email confirmation when your refund has been processed
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will cover return shipping costs and provide a full refund or replacement.
Limitation of Liability
YAOLUMEN TECHNOLOGIES LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.
Contact Information
For questions about these Terms or this Refund Policy, please contact us at:
Email: (contact (at) yaolumen.com)
Company: YAOLUMEN TECHNOLOGIES LTD
Company Number: 17031764